Analyzing Benefits of Leveraging Connected Worker Solutions for Industrial Digital Transformation

After two full years of COVID-19 Pandemic, we wonder why many energy companies still haven't started leveraging connected worker solutions to enhance collaboration, connectivity, communication, and data-sharing?

What keeps these organizations from adopting technology that will ultimately solve efficiency, knowledge loss, extra costs, and ownership? 

Is it because workers don't feel comfortable moving from traditional working methods that they have followed for years? 

Is it because of the implementation process

Or is it because of costs

Are all these worries in balance with the short-term and long-term benefits of connected worker solutions? 

This article analyzes the impact on the whole organization of connected worker solutions and how workers' performance changes and unquestionably impacts the company's growth.

Learn how our customers are benefiting from using a connected worker solution. See use cases.

Solving collaboration & communication among frontline workers

Connected worker solutions aim to create a flow of transparent data distribution used to improve operational efficiency, boost productivity, and ensure safety. 

When companies enhance communication among frontline workers by clarifying what tasks need to be carried out, who is in charge, what is needed, and what's the next step after, they will solve collaboration & communication difficulties. Not only will these challenges no longer be problematic, but workers will also be less stressed and pressured since everything they need to perform their task is on their phone screen. 

Simplifying processes and reducing them to a form you create on your phone will, in fact: 

  • Assure the correct information to perform field tasks
  • Reduce response time to critical issues 
  • Secure plant safety and minimize risks 
  • Increase the operators' reliability 
  • Create a culture of best practices in maintenance tasks and operator rounds
  • Simplify processes to boost effectiveness and productivity

Replace tedious and costly manual processes

SHEQ teams often struggle with disconnected documents, outdated safety-instrumented systems, and managing corporate risks. Having to travel back and forth, searching for the correct records and people to view safety system performance is risky for the overall organization because it takes so much time, but it is also complicated and can come with errors in findings and gaps information-sharing. 

Enabling a real-time view of safety system performance while using stored data to validate processes and identify issues saves time, prevents human errors, and is fully secured. 

Is the situation familiar to you?

banner with text and two oil and gas operators next to a oil terminal

Better briefed operational and business decisions

The frontline workers play a key role in driving better briefed operational and business decisions. Ultimately because they drive all the data needed for these decisions to be accurately made and implemented. 

When frontline workers carry on their inspections or tasks digitally, in real-time, they can capture historical data, monitor it, collect it, and report any key findings, alarms, or events, more accessible, faster, with just a click. With a real-time alarm and notification system, these situations are visible to all key stakeholders. No issue can be missed giving decision-makers enough time to strategize their following action. 

Vopak Use Case: Read how Smartflow is digitizing frontline operations at Vopak, the world-leading independent tank storage.

What can frontline workers do in the Smartflow app?

  • Easily create custom workflows or use the existing ones in the library 
  • Have insights into analytics and reports to use for their strategic development 
  • Access to a central cloud-based dashboard with real-time data 
  • Automate fault alerts 
  • Set automation triggers for schedule adherence, preventive maintenance, and compliance
  • Easy access to archives inspections 
  • Streamline and automate data entry with integration capabilities

Knowledge-transfer solves disconnection between field workers and the rest of the organization

How many times did a frontline worker decide to leave the company, and no data back-up was ever performed? Or when it was time for them to retire, who made sure all the knowledge they gathered was securely stored for future reference or training the new less-experienced workers? 

Connected worker technologies help with:

  • Working with inspections systems that respond to their actions in real-time
  • Using mobile-accessible apps that work online and offline, reducing dependencies
  • Having real-time visibility into key-essential indicators 
  • Storing all data correctly to meet the demands of both the organization and the government
  • Adding, collecting extra information, or modifying data in real-time while instantly notifying the other parties involved
  • Using historical data to train new staff remotely

It's no longer a matter of why but of when. When will companies start making use of clear dashboards, clean reports, and properly integrated data?

Our customers have experienced this collaborative work processes' liberty and agility, and they have shared their thoughts about it below. 


  • Leo Brand

    CIO at Vopak
    With the rollout of the Smartflow platform at our terminals, we will be able to speed up, building our digital infrastructure to transform our frontline operations. Our people at the terminal will be able to work much more efficiently, and they will be supported in standardizing processes like ISGOTT and digital operator rounds.
  • portrait

    Thomas Visser

    Management Trainee Vopak Europoort

    Usage of the Smartflow environment makes it much easier to standardize workflows and to reduce administrative time and errors. For example, when a tanker is discharging her cargo, only questions relevant for discharging activities are provided.
    Furthermore standard information and remarks that are applicable for Vopak Terminal Europoort such as emergency procedures, can be pre-filled thus reducing the amount of questions that need to be performed.
    Having all data in one digital environment makes it possible for each stakeholder to have easy access to all relevant and up-to-date ISGOTT documents. Zero paper waste as operators perform the process using a PC and ATEX certified tablet.

  • Mark van der Wolf

    Director Service & Projects at MOBA
    Smartflow offers MOBA many advantages in terms of efficiency and lead time reduction of the service order process. By implementing the user-friendly Smartflow, we expect a significant reduction in the manual administrative work of both the service engineers and the back office.
  • Mario Rovers

    Manager AMTeK at Aboma

    The Smartflow app helps inspectors collect and interpret data. We can easily analyze data and prepare for future events or to predict failure. Data can be analyzed immediately consequently improving the quality of inspections.

What is holding your organization back? What is the element that is still missing from deciding to implement a connected worker solution?

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