Frequently asked questions
Smartflow transforms all field-related operations & inspection tasks into one flexible and configurable app, enabling organizations to standardize their processes and centralize their data collection in an agile way.
Smartflow supports inspection teams to replace paper-based checklists, digitize inspections, and safety rounds, and structure various kinds of workflows and processes using the app and the low-code/no-code capabilities of the platform.
General product questions
Smartflow supports export functionalities such as Excel/CSV,JSON,XML and PDF.
Smartflow is fully compatible with the Open Data Protocol (oData) which is an open protocol that allows the creation and consumption of queryable and interoperable REST APIs in a simple and standard way. In the future, Smartflow will further improve this with webhooks and other extended integration options.
Smartflow is infinitely scalable within the concerning organization or even to clients and contractors. Also, different business units within the same organization can profit from Smartflow since it is easy to use, deploy and manage.
Smartflow is being assessed by multiple Energy, Maritime & TIC enterprise companies worldwide and supports all their requirements. Furthermore, our solution uses the latest technologies when it comes to hosting and infrastructure. We know how to support critical business processes safely and securely.
Smartflow regularly conducts external audits to be sure we are compliant with the requirements expressed by these assessments.
We understand the importance of supporting different users to exactly meet their demands if it comes to checklists or their responsibility within a business workflow. Therefore our extended user groups, roles, and permissions allow us to define on flow, form, and control level who's able to see and do what. Questions or forms can be locked and data can be shared with the users that are authorized.
If it comes to creating workflows and checklists Smartflow is very fast. The visual elements of creating an application allow business users to fully understand the process and be involved in every step. This also makes sure that iterative change and a test & learn mindset is not only possible but very beneficial to any organization. Our business consultants are constantly offering their full support.
Yes, although Windows lost its focus on Mobile and we have to put a little extra effort to support this. Android and iOS are always supported and you don't even have to consider them during your deployment.
Smartflow is very stable and secure, making sure it's easy to manage for your internal organization. There are, of course, cheaper applications available in the market, but their functionality is a lot less if it comes to a fully workflow-oriented platform. On the other side, if you compare us with common low-code & no-code development tools, our pricing is competitive and much more focused on connected workers doing inspections or other field-related work.
Yes, in fact, we can go even more versions back, but to be safe it is always wise to be up to date with your device OS.
Yes, data is locally cached and users don't even know that they are offline. Once the connection is installed again data syncs automatically through background sync and everyone is updated.
Yes, our code also runs on these browsers making sure Smartflow can be used everywhere, any time.
Smartflow makes use of Bootstrap and is responsive to the type of screen that is used. With our theme builder and style functionalities, it can be further optimized.
Yes, our app supports push notifications. They can be configured easily from our builder.
Yes, this is possible. The app can have your own logo and be published in for example the Google Play Store.
Yes, although this is an enterprise functionality and requires development.
What You See Is What You Get. Our builder is interactive and responsive so you can see and test exactly what you're creating.
Same as the above. We have learned also that end users want to do data management more and more, so we are extending this functionality at the moment.
Yes, all controls are there and have logical characteristics.
A view is used to create easy overviews like My work orders, My inspections or To do's. Forms can be filtered and shown to the users such as only assigned user, form template = Inspection, form status = To do, and more.
This is where it gets more difficult for basic pure form builders and we excel.
All possible making sure data is added in the best possible way with no errors.
This helps you to give access to the data only if you authorized such as a user you want to see your own reported incidents, but the SHEQ manager wants a total overview of all incidents being reported.
This is possible but requires a good understanding of javascript to be able to use it. For commonly used coding we have developed a script wizard so that you don't have to code yourself if you want to active a field for example. So javascript is only used when more advanced coding is needed.
Form flows help you to define the exact behavior of a form. Workflows are making sure emails, push notifications, crud actions, and reports are being triggered and executed.
Yes, we are lean if it comes to structure and improves business processes. Our platform for example supports a Kanban view where status work can be managed easily.
We are already supporting Dutch, English, French, German, Spanish, Italian, and Polish. Other languages can be added on request.
Yes, we have our own message system within the app to easily updated users.
Our platform is hosted in Microsoft Azure.
Roles and permissions can be edited on all modules and elements in our app.
Very important in case the reports have to meet certain requirements. The layout can be perfectly matched using Microsoft Report Builder.
It is possible, but not recommended since from our experience on-premises systems are less stable and secure.
Unlimited scalability.
Yes, all are available, and content and metadata can easily be exchanged through the DTAP.
We are always improving on this. Only people that are authorized can see the real data.
Our enterprise versions support a data lake that can be used by any BI tool.
Yes, configurable from the builder. For example asset information can be shown after the scan directly.
Yes, configurable from the builder.
Yes, Smartflow the only thing you need is an Esri URL with your map. OpenStreetMap is our standard.
Yes, from our experience some devices will work with limited effort while others need some extra coding like the implementation of a new SDK.
This is possible but requires development and permissions from our side.
Yes, plugins and webhooks can be created.
This is possible. Smartflow uses plugins from Auth0 to use Single Sign-On and even SCIM.
All possible. The third line is included at all times.
Our documentation is online available and extended with every release.
Digital ISGOTT. Ship & Shore Checklists
Yes, it is. That's actually one of the main advantages of the solution. Vessel captains can fill in the form pre-berthing. Reducing their idle time and saving time at the jetty, allowing them to focus more on the most important (security) activities.
Yes, after every step, the list is shared per email in a pdf format (with recipients of your choosing), which can be easily printed if needed.
Yes, by default, a timestamp is added, including the name and signature of the signee.
You also have the possibility to use our Digital ISGOTT solution through our partner NxtPort (secure data hub/exchange). NxtPort International will be able to offer identity access management and secure data exchange with other (future) external systems/partners. NxtPort International works with a yearly subscription fee. Setup and integration between Smartflow and NxtPort International is proven and will not introduce any delay, risk, or impact. In case you are interested, we will be happy to connect you with NxtPort (Alexander Dorhout Mees) to understand their service offering and added value.
We offer a pay per use model per ISGOTT form.
When you log in to your ISGOTT Dashboard you get the ISGOTT v6 Checklist, Pre-arrival digital checklist, Ship-Shore Safety Checklists, and Summary of Repetitive Checklists.
With Smartflow, you can digitalize any terminal process such as Operator Rounds, Truck Self-arrival, Permit Checks, Asset Handover, Monthly (Tank) Inspections, Punch Lists, Inventory management, HoTT and many more.