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Insights on how to enhance stakeholder communication during inspections. Part 2

This article is part 2 of the long-form piece, Unlock Inspection Excellence with Data Analytics, Communication Portals, and Cost Savings. Customer Success Story featured in the Newsletter Inspector's Digital Portal by Smartflow.

Read part 1: How to use inspection data for better inspection analysis

Author: Stefana Sopco

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Is your back office still manually assigning tasks to field inspectors? In many cases, these old ways of working lead to potential miscommunications and delays.

Traditional inspection methods often hinder collaboration, resulting in inefficiencies and delays. By going paperless and using safe digital inspection models, our customers have streamlined communication between all stakeholders involved in the inspection process.

Learn how KLM Equipment Services KES can now automatically send reports to all important stakeholders. The inspectors have to perform little to no extra administrative work in addition to their inspection. This benefit encourages them to embrace digital technology, allowing them openness to new developments.

Task assignment and reporting

One area you automatically improve when using Smartflow is task assignment and reporting. With our customer portal designed within the Smartflow app, this process becomes seamless and transparent. The back office sets up tasks and orders in real-time, while ensuring instant reports’ visibility for all stakeholders involved.

Field inspectors receive timely notifications and can access all relevant information through their mobile devices, eliminating the need for back-and-forth communications. This simplifies the process, minimizes errors, and enhances overall efficiency.

Quick tips on how you can further enhance communication with digital inspections

Task management add-on: Within your Smartflow environment, you can opt-in for a task management feature that allows you to simplify the assignment and tracking of inspection tasks. When building up a workflow, Smartflow's specialists break up customer orders into logical inspection tasks for the inspectors to execute. This way, we ensure nothing is missed, and work is distributed in a smart manner.

No inspector will ever miss their deadline or misinterpret their responsibilities. Everyone involved in the inspection will have full visibility into the progress of the inspection without any communication conflicts or delays in action on issues that might arise.

Set up a transparent customer portal: In your Smartflow environment, you are able to set up a personalized customer portal where you can easily access and exchange information. No more information silos while making sure everyone is transparently informed throughout the inspection process. Your customers can access inspection and data reports for their own interpretation and analysis.

Learn how Smartflow can set up a stakeholder portal tailored to your requirements.

Leverage the mobile inspection app: Perform inspections on your mobile device without carrying bundles of papers everywhere you go. Work online as well as offline so you won’t miss a check. Use the Smartflow app on your phone to ensure the right information with no human errors, quick responsiveness to critical issues, and increased reliability. Upload photos or videos to endorse instant communication while no longer relying on manual data transfer.

Add in-app instructions: Each inspection checklist in the Smartflow app allows for in-app instructions so inspectors have a clear, concise overview of what they need to do. On top of instructions, many inspection forms give an asset history overview for a better understanding of the assets’ performance.

Model, prepare, execute and analyze inspection checklists

At Smartflow, our mission is to revolutionize field inspections by equipping field workers with intuitive and efficient digital tools that improve operational efficiency, data accuracy, and regulatory compliance. With over 12 years of experience in the industry, we have established ourselves as a trusted organization worldwide.

Our SaaS platform offers a range of features tailored specifically for on-site inspections:

Mobile Application: Our user-friendly mobile app allows inspectors to easily record and report inspection data on the go, eliminating paperwork and reducing errors.
Cloud-Based Platform: All inspection data is securely stored in the cloud, enabling real-time access from anywhere and facilitating seamless collaboration between field workers and management teams.
Data Analytics and Insights: Smartflow integrates advanced data analytics capabilities, transforming raw inspection data into actionable insights. By leveraging powerful analytics tools, you can identify trends, detect anomalies, and make data-driven decisions to optimize your power plant operations.
Integration with Existing Systems: Our platform seamlessly integrates with your current systems, automatically synchronizing inspection data and eliminating duplication of efforts while enhancing data accuracy.