Smartflow has taken on the challenge and has developed an app in close cooperation with the MOBA teams that focus on the technician and customer and meets the mentioned requirements.
What is the workflow of MOBA like with this MOBA Service app? The MOBA planning department ensures that technicians make very efficient use of their time and schedule as many service calls as possible in a single country. A lead technician creates a trip form in which other technicians can work. All information is available on location. Machine drawings, machine data, reports from previous service calls. The technicians not only keep track of hours, material and equipment through the MOBA service app, but they also report planned activities, with the customer’s signed agreement.
The customer, lead technician, other technicians, planning, help desk and management all work on the digitization in the same workflows.
For reporting to the customer, Smartflow has set up a customized PDF hours report, which is also exported to the MOBA financial administration.